Refund policy

Returns and exchanges 14 days!

In the event that you want to return or exchange a product, you have 14 calendar days from when you receive the product to contact us via e-mail at: ovnikies@gmail.com (For hygiene reasons, returns of intimate apparel such as panties are not accepted)

100% Refund insured

Orders cannot be modified or cancelled after the first 24 hours after they were placed, you'll have to return it to us to be able to make you a full refund.*

Please note:

Customers are liable for the return shipping costs, unless an item been received in error, in this case, we will assume the shipping costs up to 10€

Swim/Bodysuits, Intimates & Earrings are not returnable, due to hygienic restrictions.

Items must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.

Any duties on returned goods will remain the responsibility of the customer.

Buyer Protection

In case the item received is in poor condition, or you want to change it, you have 14 calendar days to claim via email at: ovnikies@gmail.com
You can choose 1 among the following options:

1. Return the product to exchange or refund it.

2. Keep the product and receive a 25% discount on your next order. **

 

Lost Order

In the event that an order is lost, the order will be reimbursed if after 90 days it has not been received. This period had to be extended due to Covid-19 situation. We're really sorry for all inconveniences caused, but you will be 100% refunded and you'll keep the item for FREE if it arrives after this time.

 

* Shipping costs from returns are paid by the customer.
** Discounts are not cumulative with each other or with others.

***Shipping costs is excluded from refunds.