Q. Do you ship to my country?
We ship to most Europe Countries, USA, Canadá and Australia. We don't ship to Africa. If you aren't sure if we ship to your country, contact us to email@example.com
Q. How much money does shipping cost?
Shipping is always FREE to every Country! We pay the Shipping costs so you don't have to.
Q. What is the delivery time?
Most orders are shipped within 3-7 days after your order placed. Delivery time to Europe is between 10-20 days, but still depending on the efficiency of your local postal service. Outside Europe takes between 3-5 weeks.
Delays can be caused because of Covid-19 situation in your country.
Q. Does Covid-19 affect to Ovniki?
From our part, we ship products as fast as usual in 3-7 days. However, delays can happen because of your local post carriers. We're really sorry if you experience a delay with your order because of this, but we be sure it will arrive no matter what.
Q. Can I change my order before is shipped?
The truth is... Sometimes yes and sometimes no. If the order it's being processed we are not longer able to change anything from it. However, if it's still unprocessed, we may be able to change it.
Q. How can I track my order?
After shipping your order, you will receive the tracking numbers in the email address you used to order. Check you Spam folder if you can't find it.
Q. What if it doesn't fits me?
You have 14 days after you recieve your clothes to contact us for a change or return. Email us with your order number to: firstname.lastname@example.org
Our priority is that you are satisfied purchasing in Ovniki.
Q. Why have I received only one item from my order?
Due to having multiple warehouse, sometimes products can be shipped sepparately. But don't worry, if one product has arrived, the others must be near!
Q. Can I cancel my order?
Sorry, but after an order is processed no changes can be made. If you no longer want your order you'll have to return it to us once you receive it. Then we'll be able to make you a refund.
Q. Can I tag you on my pictures with your products?
Sure! We love to see how you style our clothes, and will be glad to be tagged in your Instagram pictures. We can even post your photo in our account if you want!
Q. About Ovniki🛸
Ovniki is a company based in Spain that sells Alternative Fashion since 2017. We have warehouses in different countries to be able to reach you wherever you are!